Singapore

Other Claims Procedure:   Travel  |  Personal Accident  |  Home Motor Insurance Claim Procedure Steps to do when car accident happen. STEP 1 Personal Particulars of Third Party (if it is a chain collision, please collect all parties info) 1. Name & NRIC of the driver involved 2. Contact No 3. Vehicle No 4. Insurance Company STEP 2 Photos to be taken on the accident scene. (All parties cars involved in the accident) STEP 3 Witness information if there is any (Names and Contact Numbers) *Important: Do not admit that it is your fault when accident happen. Call your servicing agent or insurance company for advise Report & Repair • Sent your car to insurance company’s authorized workshop to report & repair the damage vehicle.   • You need to report within 1 working day as per GIA’s ruling to avoid penalty of 10% deduction in your NCD. (whether it is your fault or Third Party fault)   • You can choose to go to your own workshop if you have taken Any Workshop plan or it is not your fault in the accident. (call your agent to give you the advise before you decide)   • If you want to claim under Third Party policy, you do not need to pay for excess, however, if you make own damage claim, you need to fork out to pay for it unless you enjoy $0 excess.   • Replacement of Car – do check if your insurance policy provide you with the replacement of vehicle when you car is under repair. In some cases, if the accident is not your fault, workshop will provide vehicle for your use and will claim against Third Party who is at fault.   • You only need to make a Police Report when below happen   1. Injury for any parties which includes the passengers.   2. Non-injury involving a govt vehicle & damage to govt property   3. Non-injury involving a foreign vehicle   4. Non-injury involving a pedestrian or cyclist   5. Any accident outside of Singapore Collection • The workshop will advise you when the car is ready for collection.   • Do ensure you do all the proper check of your vehicle before you sign off to get your car.   • Insurance Companies do provide warranty after the accident repair and check with your insurance agent to confirm the details. Back Travel Insurance Claims Procedure and Documentation What to do in the event of a claim? Please furnish us with the following documents within 30 days of completion of the journey:   Common documents for all Travel Claims   • Claim Form • Copy of itinerary • Copies of passport or Visa as applicable • Boarding pass • Copy of the Certificate of insurance   Personal Accident Medical, Dental and Other Expenses   • Medical Report / Certificate • Original Medical invoices / receipts • Death Certificate, if applicable • Motor Accident report / police report for road traffic accidents only         Trip Cancellation / Curtailment   • Medical Report / Death Certificate • Wrtten advice from attending Medical Practitioner to cancel / curtail trip • Original booking invoice • Travel agents confirmation of the amount of refund • Original invoice/receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment)     Baggage & Personal Effects   • Copy of police Report lodged at place of loss within 24 hours • Copy of Property Irregularity Report for losses in carriers’ custody • Documentation of carrier’s settlement/rejection of claim for loss of property • Receipts/warranty/photographs of damaged items • Receipts/warranty cards of items lost/proof of purchase         Money & Documents   • Copy of police Report lodged at place of loss within 24 hours • Receipts for replacement of passport • Transportation/hotel bills incurred for replacement of document     Baggage Delay   • Property Irregularity Report • Air Ticket and acknowledgement receipt of baggage received         Travel Delay / Flight Misconnection   • Written confirmation from airlines on duration and reason(s) for delay • Copy of itinerary supplied (if any) • Air Ticket and Boarding Pass • Original receipts in respect of hotel accommodation and restaurant meals or refreshments (if any)     Personal Liability   • Do not admit any liability or make any offer, promise or payment without our prior consent • Forward all correspondence/documents from third parties to us for our handling Back Personal Accident Claims Procedure and Documentation What to do in the event of a claim? Please submit the completed Personal Accident Claim Form together with the supporting documents for processing.   Death   • Duly Completed Personal Accident Claim Form • A copy of the Death Certificate • Autopsy Report, Coroner’s Report, etc. • Letter of Administration     Permanent Disablement and Medical Expenses   • Duly Completed Personal Accident Claim Form • Medical Report from attending doctor • Original Medical Bills Back Home Insurance Claims Procedure and Documentation     Upon learning of any circumstances likely to give rise to a claim, you must:   • Take all necessary measures and steps to mitigate any loss and/or damage.   • Not dispose off the damaged items until our approval.   • Immediately make a police report and co-operate with us in securing the conviction of the offender if loss/damage is caused by housebreaking, theft, malicious damage, vandalism or other criminal acts.   • In the event of a potential claim from a third party against yourself or any member of your family:   - immediately send to us any letter of demand, writ of summons, legal documents or other communication served on you;   - do not admit liability or make any promise regarding settlement without our written consent.     Please submit the following documents (where applicable) together with your duly completed claim form:   • Colour Photos of the damaged property   • Original Purchase Receipts/Invoices   • Assessment Report from repairer on the cause and extent of the property damage   • Quotations for Repair/Replacement of the lost/damaged property   • Original Repair/Replacement Invoices/Receipts   • Police Report Back